Contact
If you have any queries about our transport services, vehicles or bus bookings, please contact your nearest point of contact and we will be happy to provide you with all the information you need.
MONTREAL SOUTH SHORE - Administrative office
Phone:
For questions about our public transport services, contact us at 450 670-8989
For questions about our intercity transport services, contact us at 1 (877) 667-3265 or by e-mail at relationclient.transco@firstgroup.com
Refund conditions
To request a refund, please complete the form below. You will receive a confirmation email once your request has been submitted.
Before requesting a refund, please ensure that you meet the following conditions:
- The ticket must be valid at the time of your request. After the scheduled departure time, the ticket is no longer refundable and cannot be credited.
- The ticket must be valid at the time of your request. After the scheduled departure time, the ticket is non-refundable and cannot be credited.
- The ticket must have been purchased at an Autobus Transco agency or on our autobustransco.ca website.
In the case of tickets purchased online, the refund will be made to the credit card used for the initial purchase, normally within 5 to 10 working days. For tickets purchased at a ticket booth or by phone, we will send a refund cheque to the name and address indicated on the form. Please allow approximately 15-20 working days for the cheque to be received.
Further information can be found on the terms and conditions page.
Please note that all refunds are subject to a 25% administration fee.