Terms and conditions

Data Protection

We are committed to protecting your personal information and adhere to strict data protection protocols. Our systems are designed to prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of your information. By partnering with CreSecure and JPMC Paymentech Virtual Orbit, we leverage their advanced security infrastructure to keep your data safe and secure.

Continuous Improvement

As technology evolves, so do our security measures. We continuously review and update our privacy and security practices to stay ahead of potential threats and provide you with the best protection possible. Thank you for choosing Transco. Your privacy and security are our top priorities.

Online Transactions

By accessing and using the Transco website (“Transco”) to make an online purchase, you agree to abide by and comply with the terms of use outlined in this agreement, confirming that you are of legal age to accept and be bound by these terms. Please review these terms carefully, especially Transco’s terms and conditions regarding contracts and purchase confirmations, any applicable additional fees, liability disclaimers and warranties, and the transport ticket refund policy. If you have any questions about these terms and conditions, please contact a Transco representative. If you do not agree to be bound by these terms and conditions, please refrain from using the site’s services for any purpose.

Transco reserves the right to modify, alter, or update the terms of use for this website at any time without notice or liability to you or any other person. By accessing the Transco website, you agree to be bound by the terms of use in effect at the time of your visit. It is your responsibility to regularly review the terms of use before using this website.

Online Purchasing

Advertisements on the website are invitations to offer to purchase the services advertised, not offers to sell. To purchase a ticket online, you must have a valid email address and access to the necessary printing equipment if you choose to print your ticket. An electronic or valid paper ticket with a readable 2D barcode (QR code) is mandatory for boarding.

Please note that the ticket is only valid for the person whose name appears on it, and for the specified trip time, date, departure point, and destination as indicated on the ticket. Once your transaction is complete, you will receive an email confirmation. Therefore, it is essential that the email address you use to register for your user account is accurate. Transco reserves the right to deny transportation to any passenger who has acquired a ticket without complying with Transco’s regulations, rates, notices, or applicable laws.

Transco reserves the right to cancel any internet order or electronic ticket at any time without prior notice, whether or not the order has been confirmed and charged to your credit card. If your order is canceled after you credit card has been charged, Transco will refund the amount charged.

Contract and Purchase Confirmation

Your ticket is considered valid once it has been fully paid for and you have received the purchase confirmation. These purchases are not binding until Transco has accepted them. Your order will not be accepted by Transco until you receive a purchase confirmation via email.

Any discrepancies between the customer’s order and the confirmation received must be reported to Transco within 48 hours of receiving the confirmation email and before the scheduled travel date and time. Otherwise, the details in the confirmation will be considered accurate and will supersede any other document. Upon confirmation of your purchase, Transco will send you a confirmation email within one hour of your purchase. If you do not receive this confirmation within one hour, please contact Transco to verify that your purchase was completed. Customer service can be reached toll-free at 1 (877) 667-3265 or by email at relationclient.transco@firstgroup.com

Payment and Currency

To complete your transaction, you must pay the total amount due. Online purchases can only be made with a credit card. Payments must be made using VISA or MasterCard.

All payments must be made in Canadian dollars or, where applicable, in the currencies specified in our brochures, on our website, or as instructed by our representatives. Transco reserves the right to accept payments in currencies other than those specified, at its discretion.

Request a Refund

To request a refund, please complete the form below. You will receive a confirmation email once your request has been submitted.

Before applying for a refund, make sure you comply with the following terms and conditions:

• The ticket must be valid at the time of your request. Once the scheduled departure time has passed, the ticket becomes non-refundable and cannot be credited.

• The ticket must have been purchased either at a Transco agency or through our website at transco.ca.

For tickets purchased online, the refund will be processed to the credit card used for the original purchase and typically takes 5-10 business days. For tickets bought at a terminal or by phone, a refund check will be mailed to the name and address provided on the form. Please allow approximately 15-20 business days for the check to arrive.

For further details, please refer to our terms of use page.

A 25% administration fee will be deducted from all refunds.

Lost or Damaged Ticket

If you lose or damage your ticket, you can always reprint an electronic ticket from the confirmation email you received or at one of our Transco network terminals that are equipped with our electronic ticketing system.

Website Use

Ownership

The content on this website, including text, images, illustrations, software, audio clips, and video clips, is owned or provided by Transco and may not be used without Transco’s written permission. The trademarks, logos, and service marks (collectively the “Marks”) displayed on this website are registered or unregistered Marks of Transco or third parties, which are the property of their respective owners and may not be used without the written permission of Transco or their respective owners.

Enforceability of the Online Version

You acknowledge that this user agreement has the same effect and validity as if it were signed by you. A printed version of this user agreement or any notice given via electronic mail will be admissible in a court of law in the same manner as any other business document or record generally maintained in paper form.

Links

Links and references to other websites are provided solely for your convenience. Transco has not reviewed and does not expressly or implicitly endorse other websites or any information or material, or the accessibility thereof, via such links, and does not assume any responsibility for any such other websites, information, or material posted thereon, or products or services offered thereon. It is prohibited to create links from other websites to this website without the express permission of Transco.

Jurisdiction and Applicable Laws

These Terms of Use are governed by the laws of the Province of Quebec and the applicable laws of Canada, without regard to conflicts of law principles. By using this website, you agree to comply with these laws and to submit to the jurisdiction of the courts of the Province of Quebec for the interpretation and application of these Terms of Use. Severability Each provision of these Terms of Use is to be interpreted independently. If any provision of these Terms of Use is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of the remaining provisions